Shipping and Delivery
We protect your privacy by writing basic generic descriptions on all parcels. For example, if you order a "Masonic Ring", we will only write: "Souvenir." We won't write any specific content descriptions. We NEVER write Mason, Eastern Star, etc. Due to a high volume of gift shipments, we never show any prices. So, feel free to ship a gift to a friend. We usually put a minimum value on the export documents over ~$40.00 USD/ 30€.
We do not take the responsibility for shipping delay. Please understand that some circumstances not depend on us and our capabilities, but on the post services, weather and possible technical problems with the means of transport involved in the delivery process. From our side we make every effort to give our best.
Yes, we offer DHL shipping. For Europe it takes 1-2 business days to arrive and for the rest of the World takes 2-4 business days. DHL service cost usually 33€ and could be chosen as a shipment method in every ring, pendant or other jewelry products page. We offer if only for small parcels. If you are interested of DHL service for canvases and other bigger parcel please contact us.
We are trying to offer the best customer service and to let you know about the location and the status of your order. Understand that we are not a robots and sometimes we may forget to check your shipment location. It could be in your local post office and they could return it to us because it's unrequested (don't worry, usually this period is 2-3 weeks) so please check occasionally the shipment status (with the tracking number we will give you) of your order if didn`t contacted you about it.
Return, Exchange & Refund
Custom or personalized items can't be returned or exchanged because of the nature of these items, unless they arrive damaged or defective.
Only returns (with prior authorization and full tracking) should be sent to the warehouse address we provide to you upon inquiry. Returns without prior authorization information enclosed may not reach the correct service department.
Orders and Custom orders
Yes. Almost all our jewelry could be personalized. Feel free to contact us. Draw a sketch or send us a picture. We will reply you soon as possible.
Due to our high volume of gift orders we DO NOT display pricing on our packing slips.
Most items are shipped ~5-10 business days after the order and after payment has been cleared. We have some products that requires longer crafting period (within ~20 business days, for example if the order is custom). Please ensure your email and phone number are correct upon checkout. We ship Monday - Saturday. All packages have tracking unless otherwise noted.
Now only accept PayPal and credit/debit cards through PayPal.
Yes we can. Find out how here: https://masonartstore.com/design-your-own-masonic-ring
We have ring size chart. You could find it here: https://masonartstore.com/ring-size-chart But as a professionals we will always advise you to go to the local goldsmith to measure your ring finger.
If there is some problem with your order, you ordered a wrong size or something else please contact us within 24 hours of order placing. If it's later you could be charged for crafting fee.
You should contact us withing 24 hours of order placing to cancel it. Otherwise we start crafting it and you will be charged 20% crafting fee.
Yes we offer but at this time we do not have a specific wholesale prices because depends on the product. Please email us and we will assist you.
You can use our password recovery form to reset your password. Click on "My account" and then click the "Forgotten Password" link. IMPORTANT: If you checked out as a guest in the past, then you did NOT create an account. You must register as a customer in order to have an account that you can log into. NOTE: If you continue to experience difficulties, please contact us, create a new account using a different email address, or checkout as a guest.
If you registered for an account, you may login to your account directly by clicking the "My Account" link on our main page, then "View your order history", find the order you are interested of and final click on the Eye symbol. This will allow you to see more specific details regarding all of your past and pending orders. If you purchased using "Guest Checkout" (and did not register) then you may request a password to register your guest account. PLEASE NOTE: Non-registered guest accounts may not have all previous order history details displayed when you log in. Feel free to contact us if you have questions about you order, and please check your email for all order notifications. You cant contact us through our contact form or directly to firstname.lastname@example.org or email@example.com
MasonArtStore.com is committed to protecting your privacy. We ship items in a durable packaging with very little content details on international customs forms. For example, if you order a Masonic Ring, we may write: "Souvenir" As far as data collection, the information the our site gathers is through aggregated tracking (i.e. number of visits) which is information derived mainly by tallying page views throughout our site through Google Analytics and direct clicks from our social media sites. This information allows us to better tailor our content and services to our customers' needs. We will never sell or disclose any information that identifies you to a third party without your prior approval. We may use the information we collect to periodically notify you about new services or special offers we think you'll find valuable. If you would rather not receive this information, you may just click 'unsubscribe' button in the bottom. You may also opt-out of Google cookies by going to: www.google.com/settings/ads. We do not sell, trade or rent your personal information to others.